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(2008) Management communication, Basingstoke, Palgrave Macmillan.
The final section on communicative action is a guide on how to use ideal speech situations to convert communicative action into social action. The previous chapters have outlined current relationships at work, communicative distortions, and ideal speech in conjunction with the two logics of communication. This part focuses on providing a useful and workable framework for communication. As previously shown, communication under conditions of current managerial hierarchies supported by managerialism is largely limited to instrumental communication and therefore suffers from severe communicative restrictions that have to be maintained as they preserve managerial hierarchies and management's legitimacy.
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Klikauer, T. (2008). Communicative action v: communicative ethics at work, in Management communication, Basingstoke, Palgrave Macmillan, pp. 215-230.
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