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(2008) Management communication, Basingstoke, Palgrave Macmillan.
The relationship between management and workers is not only a communicative one but is also exposed to communicative distortions. To overcome such distortions, communicative action can provide a solution. Many of the previous elaborations on communicative distortions and the techniques used to create communication that is instrumentally guided — rather than directed towards truth — carry connotations of a grim future for communication at work. This future appears to be moving in the direction of a Kafkaesque, or even Orwellian nightmare of corporate communication use. However, the future of communication at work might not be as grim as previously depicted. There are possible remedies that can link communication at work with an interest directed towards undistorted communication. Historically, work has always provided a forum for communication. As human history is also the history of work and tool making, the relations at work have always been communicative relations. Tool making was the definitive moment for humans to leave the realm of animals.297 This meant they had to conduct work together in small groups. In order to operate in small working groups they needed to communicate with each other.298 This placed the element of communication at the centre of human activity.
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Klikauer, T. (2008). Communicative action i: the basics of ideal speech, in Management communication, Basingstoke, Palgrave Macmillan, pp. 141-159.
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