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(1999) Interaction for practice in community nursing, Basingstoke, Palgrave Macmillan.
‘There is no way you can make difficult people change and suddenly become sweet and amenable. Such change can only take place when the individuals concerned desire it and work towards it. So, if you can’t change them, the only thing you can do is change your own reaction to them.’
Publication details
DOI: 10.1007/978-1-349-14757-1_11
Full citation:
Irving, P. , Hazlett, D. (1999)., Communicating with challenging clients, in A. Long (ed.), Interaction for practice in community nursing, Basingstoke, Palgrave Macmillan, pp. 260-285.
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